To register an account, visit https://ciam.safebridge.net/ and click on Create Safebridge ID. Enter a valid email address and a password of your choice. Tick the checkboxes to agree to the service terms (Terms and Conditions, Terms of Personal Data Protection and Privacy Policy and the Cookie Policy). Click on Send verification email and an email titled ‘Verify your Safebridge account’ will be sent to the email. Open your email, click on Verify email and continue with the flow to activate the account.

Your password should meet the below complexity levels:

• Password must have at least 8 characters. There is no character limit.  
• Password must contain at least one digit and at least one number.  
• Password must contain at least one letter in lower case format and one letter in an upper case format.  
• Password must contain at least one symbol, from these: (.,/?!@#$%^&*-+()|><).  
• Underscore (_) is also allowed as far as it is not placed as the last character.

Make sure that you have entered the correct email and if so, please check your junk/spam folder. Alternatively, request a new verification email by clicking on Send verification email.

To reset your password, click on Forgot Password?, ( https://ciam.safebridge.net/au... ), enter your email in the field and click on Send password reset. You will receive an email where you need to follow the steps to reset your password.

From the welcome page, click on the SafeMetrix/SafeLearn button. If you are accessing your account for the second time, click on the grey box at the top-right corner and select SafeMetrix/SafeLearn. Your training dashboard will open, and the product will be available for you to start.

The access period depends on the course you are undertaking. If you are assigned an ECDIS Type-Specific Training course, then the course will be available for 21 days (upon course activation).

You may feel free to contact us at support@safebridge.net requesting an extension.

GuideMe mode includes all training tutorials. GuideMe is divided into different Modules, Units, and Topics to help you find relevant content easily.

The available internet connection could be an issue and maybe the cause of the great latencies.

It is highly recommended to be using a wired internet connection with a minimum speed of 10 Mbps. Also, make sure that no other software is using any internet bandwidth in parallel since it may decrease playback performance.

FreePlay mode allows you to use the original software which is installed onboard. You may apply the knowledge acquired in the GuideMe mode directly on the manufacturer’s original software.

You may click on the Reload button at the right-bottom corner of the screen. 

If the ECDIS/chart is still not responding, close the FreePlay and reopen it after 5 minutes to get connected to another Virtual Machine. Also, it is highly recommended to be using a wired internet connection with a minimum speed of 10 Mbps.,

To solve the issue, exit FreePlay and access it again after 5 minutes. A new Virtual Machine will be reserved for you.

To solve the issue, exit FreePlay and access it again after 5 minutes. A new Virtual Machine will be reserved for you.

Using the mouse of your computer will simulate the usage of the trackball, which is part of the Transas ECDIS. When entering LAT or LON columns, use only the keyboard, as it is crucial not to move the mouse while you are making an entry, due to the hypersensitivity changing values easily. This issue is characteristic of Transas. When you try to enter the altitude/latitude to create a route while you are moving the mouse, it calculates altitude/latitude in real-time. The behavior is context-sensitive, and it takes a lot of bandwidth to process it. Then, the results are that the value for altitude/latitude goes up and down.

To solve the issue, exit FreePlay mode and access it again after 5 minutes. A new Virtual Machine will be reserved for you.

TestMe is the exam mode that combines a different set of questions related to the course content into one interactive exam.

The test attempts depend on the course you are undertaking. If you are assigned an ECDIS Type-Specific Training course, then you are eligible for 2 test attempts per 24 hours. The test attempts will be reset 24 hours after the last attempt.

The passing score depends on the course you are undertaking. If you are assigned an ECDIS Type-Specific Training course, then your passing score is 70%.

The number of questions depends on the course you are undertaking. If you are assigned an ECDIS Type-Specific Training course, then you need to answer 15 questions.

No, there are several different sets of questions. Even though some of them might repeat or be similar, it is unlikely that the same set of questions will appear.

The TestMe mode will be unlocked once you reach 70% progress in GuideMe mode.

During the test, the FreePlay mode is accessible since practical work might be required. To access the Virtual Machine, click on the FreePlay icon at the top-left corner and the FreePlay will open in a new tab. You can freely toggle between the tabs to complete your exercises.

This is not possible. If you wish to access the GuideMe mode, you should first exit the test. As a result, your test attempt will be marked as failed, and the test attempt will be lost.

You are eligible for 2 test attempts per 24 hours. If you have consumed both attempts and you want to retry the same day, then feel free to contact us at support@safebridge.net

The test duration depends on the course you are undertaking. If you are assigned an ECDIS Type-Specific Training course, then the test duration is 60 minutes.

Refreshing your browser might cause the failure of your exam and therefore losing the test attempt.

If you are undertaking an ECDIS Type-Specific Training course, then you can choose the webcam or the supervisor authentication. If you choose webcam authentication, a camera should be enabled, and you should be visible throughout the test. The camera will be capturing pictures randomly and once the test is submitted, our Customer Support Department will check if all test requirements are met (such as you being the person taking the test, receiving no help from others , etc.).

If you choose supervisor authentication, then a designated supervisor appointed by your company should be present during the exam. The proctor could be a fleet or training manager.

You must upload a valid ID document, or passport, or a seaman’s book. Before uploading the document, make sure that is not yet expired.

The document is needed to verify your identity so that a valid certificate is issued.

The document should be in PNG or JPEG format and no more than 1MB.

You should make sure that your webcam is connected properly and is set up right (in case you are using an external webcam). In case you are using a built-in webcam (such as in a laptop), make sure that you allow your browser to enable the camera and/or update all your drivers to the newest version.

Once your test authentication is failed, you will receive an email with the failure reason and advice on how to prevent this to happen again. Then, you can retake the test.

Once your test attempt is authenticated, a certificate will be issued and sent to your email address within 24 hours. Also, you can download the certificate from your training dashboard, by clicking on the Access certificate button.

If there is a mistake on the certificate, for example, a spelling mistake in your name, wrong date of birth, nationality, etc., please contact support@safebrigde.net and the certificate will be reissued.

Our Customer Support Department is operating from Monday to Friday. If you submit your test during the working days, it might take up to 24 hours for your certificate to be issued. If you submit your test during the weekend, then it might take up to 48 hours.

Almost all the certificates are valid indefinity. Only Wärtsilä NaviSailor 4000 by Transas is valid for 5 years since the date of issuing.

Safebridge maintains a candidate and certification database, which will be accessible to the relevant authorities via a QR code on the certificate to our online database.

This course consists only of a GuideMe mode, and therefore, no certificate is issued.

For an optimized experience, we suggest using a desktop browser. It is also possible to use other devices, such as a phone or tablet, however, it is not recommended, due to the smaller size of the screen and the hardware bottlenecks they might pose. 

It is possible to use a smartphone/tablet, however, it is not recommended. Due to the smaller screen size, the virtual instruments will not be displayed correctly, hence greatly diminishing your potential to visually learn.

The minimum internet speed is 10 Mbps.

The supported internet browsers are Google Chrome, Mozilla Firefox, Microsoft Edge, and Internet Explorer.

The operating systems supported are:

• Microsoft Windows
• Apple macOS
• Linux
• Android
• Apple's iOS

For an optimized experience, we suggest using a desktop browser.

The IMO and the Flag States do not approve type-specific training courses. The Flag States issue their individual guidelines for ECDIS training, where most of them require that the trainer and the course content be manufacturer-approved. Safebridge has full manufacturer approval for all courses.

While in the training dashboard, click on My Account at the top of the screen and then on Personal Info.

While in My Account screen, click on Security. Tick the checkboxes from the Delete your Safebridge account section and confirm by clicking on the Delete account button.

Visit Safebridge Shop by following https://shop.safebridge.net/. If you already have an account, then click on Sign in to access your account. If you are already logged into your training dashboard, click on Find more in the shop link. If you do not have an account, click on Sign in and then on Create Safebridge ID. Follow the steps to register and activate an account.

Find the course you are interested in, click on See details, Add to cart, Proceed to checkout, or Continue shopping, Proceed to Billing address, agree to the terms of service and finally Proceed to Payment.

There are 3 ways to process your payment:  

• Bank Wire - The product becomes available once the payment is well received. It usually takes up to 3 business days.
• Credit Card - If the payment is successful, the product becomes automatically available.
• PayPal - If the payment is successful, the product becomes automatically available.

Make sure that your card is valid (not expired) and that the card details are entered correctly. If the issue persists, we advise you to contact your bank institute for more information.

While in the shop, hover your mouse over the Orders section at the right corner of the screen and select Order History. All orders, along with their payment statuses will be displayed there.

Once the order is placed, you will receive an order confirmation and an invoice via email.

After the successful payment and while logged in to shop, click on the grey box at the top-right corner and select SafeMetrix/SafeLearn. Your training dashboard will load, and your purchased course will be available to start.

You may feel free to contact us at support@safebridge.net to evaluate whether that change is feasible.

A refund is possible only if you have not initiated a certain percentage of the course progress. If you completed watching all video tutorials and/or accessed the exam, a refund is no longer possible.

An order can be cancelled only if you have not initiated a certain percentage of the course progress. If you completed watching all video tutorials and/or accessed the exam, order cancellation is no longer possible. You may feel free to contact us at support@safebridge.net for order cancellation.

Yes, it is possible. However, the owner of the account should be the person undertaking the course.

The VAT rules depend on your countries’ regulations.

Yes, the account will remain accessible to view past activities, such as orders, certificates, etc.

Before registering a Company account, first you need to register your business email. To do that, visit https://ciam.safebridge.net/ and click on Create Safebridge ID. Enter a valid business email address and a password of your choice. Tick the checkboxes to agree to the service terms (Terms and Conditions, Terms of Personal Data Protection and Privacy Policy and the Cookie Policy) and click on Send verification email. An email titled Verify your Safebridge account will be sent to the email. Click on Verify email and continue with the flow to activate the account.

Once your account is activated, click on Register company. Fill out the required fields and submit your application. The Company status will be in pending until our Customer Support Department reviews and approves the application.

Yes, you can register multiple companies using the same email address. Once the Companies are registered and approved, you may view the details of each Company by clicking on Edit company. Choose the desired Company from the drop-down and view or edit the required details.

If the Company Name, the VAT Reg. No, and the Country fields are edited, then the company’s status changes to pending and our Customer Support Department has to review and re-approve the application.

Yes, it is possible. The business admin who originally registers the Company may invite other admins. To do that, click on Edit company and type the email address of the user in the Add administrator field. An invitation email will be sent to the user to accept.

Note that the invitation can be sent only if the user has a registered account in the platform.

Yes, you can. To do that, click on Edit company, and from the Current administrators section click on the Remove button which is located next to the user’s email address.

Yes, you can. To do that, click on Edit company and then on Deactivate company. A pop-up confirmation window will appear, and the status of the company will change to deactivation pending. Our Customer Support will review and approve the deactivation of the Company.

Visit Safebridge Shop by following https://shop.safebridge.net/. If you already have an account, then click on Sign in. If you are already logged into your account, click on the grey box at the top-right corner and choose Safebridge Shop. If you do not have an account, click on Sign in and then on Create Safebridge ID. Follow the steps to register and activate your email, as well as the steps to register your Company.

Before selecting a product, make sure that you are in Business mode. To identify that, check at the top-right corner of the screen if your Company’s name is displayed. If not, click on the human icon and select Business mode. Once you do that, you may select from the drop-down the company you would like to place the order for (if you are an admin of more than one company).

Next, find the course you are interested in, click on See details, Add to cart, proceed to checkout, or Continue shopping, Proceed to billing address, agree to the terms of service and finally Proceed to Payment.

To view the volume discount packages, find the product you are interested in from the shop and click on See details. The volume discount packages are displayed under the product description.

If your company is registered within the EU and you provided a valid VAT Reg. no upon the Company registration, then you are not eligible for VAT.

If your company is registered outside the EU, then no VAT is charged.

If your company is registered in Cyprus, then VAT will be charged.

If your company is registered within the EU, you have not provided a VAT Reg. no upon registration, and you are charged VAT, then feel free to contact our Customer Support Department to arrange a VAT return.

The invoice is issued and sent automatically to your email after the order is placed.

A refund is possible only if the product is available and not consumed by the trainees. You may feel free to contact us at support@safebridge.net for a refund request.

An order can be canceled only if the product is available and not consumed by the trainees. You may feel free to contact us at support@safebridge.net for order cancellation.

Once a Company application is submitted, the status is set to pending until our Customer Support Department reviews and approves the application. If an order is placed before the company is approved, then any placed orders are performed under the Individual mode and the product can be used for personal purposes.

You may feel free to contact us at support@safebridge.net for further assistance.

Every user can purchase a course for personal use. To do that, click on the icon displayed next to the Company’s name at the top-right corner in the shop and select the Individual mode. Select the desired course, click on See details, Add to cart, proceed to checkout, or Continue shopping, Proceed to billing address, agree to the terms of service and finally Proceed to Payment. Once the payment is completed, click on the grey box at the top-right corner, select on SafeMetrix/SafeLearn, and from the admin page, click on the laptop icon at the top-right corner. The training dashboard will load, and the course will be available for you to start.

Sign in to your account, click on the grey box at the top-right corner and select SafeMetrix/SafeLearn. The administration side of the platform loads. To assign a course to a user, first you need to add the user’s details in the platform. To do that, expand the Users management section which is located at the top-left side of the platform, and click on End Users. Click on Create End User and fill in the user’s details.

Note: The email address should be unique and can be used only once.

Once you added the user to the system, expand the Courses section and click on Assign courses. Click on the purchased course/package, select the user, and click on send invitation button. Automatically the user receives an email for the course assignment.

Sign in to your account, click on the grey box at the top-right corner and select SafeMetrix/SafeLearn. The administration side of the platform loads. Expand the Users management section which is located at the top-left side of the platform and click on End Users. Click on Create End User and fill in the user’s details.

Expand the Courses section and click on the Courses assigned. All assignments will be listed there. You may see the date the course was assigned to the trainee and the assignment status. If the “x” icon is displayed under the Started column, it means that the trainee did not start the course yet, whereas the “check mark” icon means that the trainee started the course.

In case a course has not been started yet, it can be detached from the user. To do that, expand the Courses section and click on Courses assigned. Search for the user and click on the Detach button. The course will automatically be moved to the Assign Courses page and it can be re-assigned to another user. If the trainee has started the course, the Detach button will be greyed out, which means that the course cannot be detached.

You may check the trainees’ progress by expanding the Courses section and clicking on User activities. Search for a user and click on the entry. From this page, you may see the Course start date, the course Completion date, and the Course expiry date. Also, you may see how much of the video tutorials progress the trainee watched, the test attempts (failed and successful), the test authentication status and be able to download the certificate.

Expand the Courses section and click on Issued certificates. Click on the entry and then on the arrow at the bottom-right corner. A new tab will open to view and download the certificate.

Yes, you can. To do that, expand the Courses section and click on Transfer licenses. Select the company you want to transfer licenses from, and the list of available licenses will appear. Type the number of licenses you want to transfer; select the company you would like to transfer the licenses to and add a remark (if needed – up to 50 characters). Once all fields are completed, click on the Proceed button.

A new page opens to confirm the selection. You may always go Back or proceed by clicking on the Transfer Licenses button.

The transferred licenses will become available for assignment to the transfer to company.

Yes, you can. To do that, expand the Courses section and click on Licenses transferred. From this page, you can view, search, and export all relevant information.

A second-level Company admin can be invited to assist with administrational tasks. The access permissions of the Company admin can be adjusted at any time, by the Business admin of the company. To invite a Company admin, expand the Users management section at the top-left corner, click on Company Admins and then on Create Company Admin. Complete the form by filling in each of the fields with the user’s personal details. Once completed, click on Create. An email with the title You have been granted additional permissions will be sent to the user to agree and accept the invitation.

Note: The designated admin should Create a Safebridge ID to be elevated to a Company admin.

Permissions of the Company Admin can be granted or disabled within the Permissions tab. To do that, expand the Users management section on the left and click on Company Admins. All Company Admins will appear in a list. Select the desired Company Admin and click on the Permissions tab which is located next to the User info tab. By default, all options are ticked. However, if a checkbox is not ticked the option will not be visible to the Company Admin. Once the permissions are ticked/unticked, click on Update.

Expand the Users management section on the left and click on Company Admins. Select the desired Company Admin and click on Delete. The Company Admin rights will be removed, and the user will no longer have access to the company’s account.