04. Update User Login Details

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If a user is unable to log in to Trainingportal, you may be required to send the learner new login details. In Trainingportal as an administrator, you will have access to do this.

Reset a learner's Password

Once you have located the user account in the Users tab, select the send new password button on the main screen of the user's profile. This will trigger an email from the system to the email address that you have entered. The user will then receive a link to set a new password for the account and login.

It is also possible for you to reset the password manually. To do this, click on the pencil account next to login information on the user's home section. This will then allow you to enter a password of your choice that you can then send to the user directly.